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Delivery, Returns and Refund Policy - De'Jon Pier'e TM

Delivery, Returns and Refund Policy

Our return address is at our Head Office: De'Jon Pier'e TM, 61 Bridge St Kington Hertforshire HR5 3DJ

UK & INTERNATIONAL RETURNS 

If you are unhappy with your purchase,  you can return the items to us within 10 days of receipt of your goods for a full refund.


Items bought online are returned at your own expense, unless damaged, and should be unused  , returned in their original packaging and in a fully resalable condition.

Once your return has been received, your refund will be processed. Refunds can take up to 10 working days to be received following receipt of the goods to our Head Office address.

DAMAGED ITEMS

If the item is damaged, please send an email to info@dejonpiere.com sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number.

UK DELIVERY

We are delighted to be able to offer our UK customers free delivery.

Next day delivery

Our standard delivery time is 3-5 working days. We aim to ship UK orders placed once secure payments  are complete, and stock availability is confirmed.

Orders placed on Friday we aim to ship on the following Monday.

Orders placed after 12:00 pm  will be shipped the following business day.

All deliveries require a signature.

On occasions where we are not able to uphold next day delivery we will endeavour to notify customers.

If an item cannot be delivered it will be returned to our head office and a delivery return fee may be charged.

In rare cases where we encounter a stock error, an item may not be available. We will notify you and an alternative delivery date will be offered.

INTERNATIONAL DELIVERY

We deliver worldwide with an extra cost of £10 GBP which is added to your basket at checkout. 

PROMOTIONS & FREE GIFTS

From time to time we may run promotions and gift packages which may apply in respect of any, or certain specified purchases made though this Website. Refunds & exchanges are subject to our normal terms and accepted only when the full gift set is returned, including the free gift, with receipt. Items are packed separately.